At svhubsmarttvservice, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with our website or use our services.
1. Information We Collect
We collect various types of information from our customers to provide better services. The types of information we may collect include:
- Personal Information: This includes your name, address, phone number, email address, and other contact details you provide when booking a service.
- Technical Information: This includes your TV model, make, and any technical issues or problems you report to us.
- Payment Information: If you make payments via our service, we collect the necessary payment information, such as your billing details, but do not store sensitive payment data like credit card numbers.
- Cookies and Analytics: Our website may collect information related to your usage, such as IP addresses, browser types, and other tracking details via cookies. This helps us improve our website’s functionality and provide a better user experience.
2. How We Use Your Information
We use your information for the following purposes:
- Service Provision: To process your service requests, schedule appointments, and send notifications regarding your repairs or replacements.
- Customer Support: To provide technical support, answer your queries, and address your concerns.
- Billing and Payments: To process payments and send invoices for services rendered.
- Marketing and Communication: With your consent, we may send you updates, offers, and promotional content about our services. You can opt-out of these communications at any time.
- Website Improvements: We use analytics data to monitor website performance and enhance the user experience.
3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your data under the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors or courier services.
- Legal Requirements: We may disclose your information if required by law or in response to a legal request, such as a subpoena or court order.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the new entity as part of the transaction.
4. Data Security
We take appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, and restricted access to sensitive data. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Retention of Data
We retain your personal information only for as long as necessary to provide our services, fulfill the purposes outlined in this policy, or comply with legal obligations. Once your data is no longer needed, we will securely delete or anonymize it.
6. Your Rights
As a user, you have the following rights regarding your personal information:
- Access: You have the right to request a copy of the personal information we hold about you.
- Correction: You have the right to request corrections or updates to your personal information if it is inaccurate or incomplete.
- Deletion: You have the right to request the deletion of your personal information, subject to legal obligations.
- Objection: You have the right to object to the processing of your data for marketing or other specific purposes.
- Data Portability: You have the right to request a copy of your data in a commonly used format.
To exercise any of these rights, please contact us using the details provided below.
7. Cookies
Our website uses cookies to enhance the user experience. Cookies are small text files stored on your device that help us remember your preferences and analyze website traffic. You can control cookie settings through your browser, but disabling cookies may affect the functionality of our website.
8. Third-Party Links
Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.
9. Changes to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised effective date. We encourage you to review this policy periodically to stay informed of any changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us at: help@svhubsmarttvservice.com